Senior living
Hear real AI calls across a few common senior living scenarios
Residents don't have to reintroduce themselves. A family gets asked how her mother is doing before anything else gets asked of them.
- 35%
- Inquiry-to-tour conversion, Hawthorn Senior Living
- <30 sec
- Response time, any hour
- WelcomeHome · Yardi · PointClickCare (in progress)
- Live CRM and EHR write-back
The magic
3 calls, none of them scripted
A resident with a broken A/C. A daughter grieving her father and worried about her mother. A wife trying to keep her husband close without paying for two apartments. Real calls with a demo agent named Sonny, at a fictional community, Saltaire Senior Living.
Pick a call — it starts playing in the player below
Maintenance call
Scenario
He didn't have to say his name
- Situation
- A resident calls about a repeat issue without giving his name or unit number.
- Sonny's response
- Recognizes him immediately, finds the open ticket, flags it as overdue instead of logging a duplicate, then handles the dinner request in the same breath.
- Outcome
- Escalation sent, dinner ordered, a text confirms both before he hangs up.
After the call
Here's what happens after the call
These went out for the call you just picked — maintenance call — before anyone on staff got involved.
Hi Walter, it's Sonny from Saltaire. I've marked your Hollow Creek AC issue as urgent for maintenance (ok to enter while you're out, no pets). Need a drink or dessert added to your blackened grouper with citrus rice delivery tonight?
SMS · 02:27PMAI
To: Yvonne Serra
Life at Saltaire Senior Living – Saltaire at Hollow Creek
Hi Yvonne, it's Sonny from Saltaire. I passed along Walter Kim's urgent AC issue in Apt 308 at Hollow Creek to maintenance for a priority visit, with permission to enter while he's out. Can you confirm when they'll be able to stop by today?
Email · 02:28PMAI
The plumbing
Every call also updates the record
The moment a call above ends, this happens without anyone on staff touching it.
Call comes in
Voice, text, email, or chat, recognized by caller ID when it's an existing resident.
Sonny resolves it
Handles maintenance, dining, tours, waitlists, and billing questions live.
Writes to the CRM and EHR
Updates the resident or family record directly.
care_levelmaintenance_ticket_statusdining_orderwaitlist_statusbilling_splittour_timePost-call summary
Texts or emails the family or resident a confirmation of what was handled.
Logged for the record
Recording and transcript stored against the account, HIPAA-aligned, no clinical questions answered by the agent itself.
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The full resident lifecycle
- Inquiry
- Tour
- Move-in
- Support
- Maintenance
- Reviews & surveys
- Renewals
Runs on top of what you already use
Nothing gets replaced. Uniti reads and writes inside the systems you already run.
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We'll show you exactly how Sonny would have handled it, live, in your CRM.
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