Senior living
Hear real AI calls across a few common senior living scenarios
Residents don't have to reintroduce themselves. A family gets asked how her mother is doing before anything else gets asked of them.
- 35%
- Increase in inquiry-to-tour conversion, Hawthorn Senior Living
- <30 sec
- Response time, any hour
- WelcomeHome · Yardi
- Live CRM and EHR write-back
- PointClickCare
- In Progress
The magic
6 calls, none of them scripted
A resident with a broken A/C. A daughter grieving her father and worried about her mother. A wife trying to keep her husband close without paying for two apartments. Real calls with a demo agent named Sonny, at a fictional community, Saltaire Senior Living.
Pick a call — it starts playing in the player below
Maintenance call
A resident calls back about an A/C that's still broken. Sonny already knows who he is and that it's overdue, then takes his dinner order on the same call.
Playing in the player below
Sales call (waitlist)
A daughter calls about her mother, who's been withdrawing since her husband died. Sonny asks how she's doing, admits the apartment is waitlisted, and still books the tour.
Sales call (complex scenario)
A wife is searching for a place for her and her husband, who needs more help than she does. Sonny works out they can share an apartment with his care billed separately.
Case manager call
A hospital case manager calls mid-rounds asking if there's an assisted living opening this week. Sonny checks availability live, quotes two options, and hands off to the community team.
Discharge call (short-term stay)
A daughter calls late at night — her dad is being discharged Monday and can't go home alone. Sonny finds a short-term option and books a tour for the next morning.
Maintenance call
Scenario
He didn't have to say his name
- Situation
- A resident calls about a repeat issue without giving his name or unit number.
- Sonny's response
- Recognizes him immediately, finds the open ticket, flags it as overdue instead of logging a duplicate, then handles the dinner request in the same breath.
- Outcome
- Escalation sent, dinner ordered, a text confirms both before he hangs up.
After the call
Here's what happens after the call
Two of the calls above kept going after the resident hung up. On the left, the maintenance call: the A/C ticket and the dinner order both get confirmed and handed to staff. On the right, the sales call for the couple: the tour text goes out, the community gets a heads up, and the family texts back a time. Nobody on staff typed any of it.
Maintenance call
He didn't have to say his name
Hi Walter, it's Sonny from Saltaire. I've marked your Hollow Creek AC issue as urgent for maintenance (ok to enter while you're out, no pets). Need a drink or dessert added to your blackened grouper with citrus rice delivery tonight?
SMS · 02:27PMAI
To: Yvonne Serra
Life at Saltaire Senior Living – Saltaire at Hollow Creek
Hi Yvonne, it's Sonny from Saltaire. I passed along Walter Kim's urgent AC issue in Apt 308 at Hollow Creek to maintenance for a priority visit, with permission to enter while he's out. Can you confirm when they'll be able to stop by today?
Email · 02:28PMAI
Sales call (complex scenario)
One apartment, not two rents
Hi Joanne, it's Sonny from Saltaire. I have you and Ed set for Monday afternoon at Saltaire at Bayard Landing in Fort Myers, 2960 Bayard Landing Way. Does 1:00 or 3:00 work best?
SMS · 11:18AMAI
To: Theo Marchetti
Life at Saltaire Senior Living – Saltaire at Bayard Landing
Hi Theo, it's Sonny from Saltaire. Please call Joanne Prentice to confirm a Saturday afternoon tour time at Saltaire at Bayard Landing.
Email · 11:18AMAI
3:00 please
SMS · 11:19AM
The plumbing
Every call also updates the record
The moment a call above ends, this happens without anyone on staff touching it.
Call comes in
Voice, text, email, or chat, recognized by caller ID when it's an existing resident.
Sonny resolves it
Handles maintenance, dining, tours, waitlists, and billing questions live.
Writes to the CRM and EHR
Updates the resident or family record directly.
care_levelmaintenance_ticket_statusdining_orderwaitlist_statusbilling_splittour_timePost-call summary
Texts or emails the family or resident a confirmation of what was handled.
Logged for the record
Recording and transcript stored against the account, HIPAA-aligned, no clinical questions answered by the agent itself.
The platform
The #1 agentic AI platform for senior living operators
24/7 omnichannel AI agents
The full resident lifecycle
- Inquiry
- Tour
- Move-in
- Support
- Maintenance
- Reviews & surveys
- Renewals
Runs on top of what you already use
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